Whether it’s about vending machines or office coffee service, we have answers. Check out some of the most common questions we get asked and what we tell Phoenix area customers.
What is Camelback Cafe?
Camelback Café is a revolutionary self-checkout kiosk technology to customize product offerings to meet the preferences of your employees and customers. Each convenience store-like market stocks hundreds of products, making it a great choice for clients looking for more variety for their employees. This expanded product offering also means more opportunity to offer local items, increase fresh food offerings, and provide premium, better-for-you options, all the while contributing to our efforts to lead the way for more sustainable vending services.
What is The Pantry?
The Pantry is a “Company Perk” that a company offers their employees to increase performance, help attract the best talent, assist in employee retention, and keeps people on site. There is lots of flexibility with equipment and products, we offer everything from fresh fruit, dairy, traditional snacks, healthy snacks, and office coffee solutions. Below is a list of some of the products we can offer:
- Sodas, dairy, juices, bottled water, energy and sport drink beverages
- Gourmet coffeehouse flavors, decaf coffees, teas, and cocoa
- Soups, snacks, breakfast/lunch/dinner foods, popcorn, crackers, cookies, fresh fruit, danishes, and candy
- Water filtration systems and coolers for great-tasting water, coffee and beverages
- Fresh dairy, creamers, sugar, sweeteners, and condiments
- Paper cups, bowls, plates, utensils, and paper towels
- Napkins, bathroom tissue, and facial tissue.
We can even offer:
- First-aid supplies, pain relievers, antacids and feminine care products
- Cleaning products, trash can liners, air fresheners and janitorial supplies
- Office materials such as pens, pencils, paper supplies, paper clips and staples.
Who is Camelback Vending Services?
Beginning in 2004, company founders Mike and Jodi Glimpse built their business around integrity, technology, and unmatched customer service. It is because of these three core values that Camelback Vending has been established as a leader in the vending industry in metro Phoenix area. Today, Camelback has grown into one of the most respected Vending Solution companies in the greater Phoenix area. We are also a member of AAMC (Arizona Automatic Merchandising Council) and NAMA (National Automatic Merchandising Association).
Is there a cost to my company for the vending equipment/services?
No, Camelback Vending Services will provide the equipment and service free of charge.
How often do you come by and fill up the machines?
As often as needed. Because of our technology we are able to schedule all of our routes dynamically to accommodate fluctuating product levels on the fly.
What condition is the equipment in?
The equipment coming in will be new or near new. The equipment will be in excellent condition and uniform in design.
What is the procedure if someone loses money in the machines?
Vending machines from time to time do take people’s money. We can supply a refund bank for on-the-spot refunds or the driver can issue refund money as well.
If a piece of equipment has a problem how quickly do you respond to fix it?
We are often aware of the issue before the location because of our remote monitoring technology. Once a problem has been brought to our attention whether internally or externally we will fix the issue within 24 hours. Keeping our customers happy and our machines stocked and functioning properly is our #1 priority.
Can we request specific products?
Of course, you can either request a specific product through our website or talk to our client support staff. We want to offer the products your employees, customers, or students want.
How long does it take for delivery/installation and what is the process?
Once you give us the go ahead to move equipment in, if we have the equipment in stock, we will be ready to go within 5 days. However, if equipment must be special ordered, we ask for 30 days to have the equipment built and delivered. In the event that you already have a vendor, it’s always nice to give them 30 days to move out. If you need the machines sooner than that we will do our best to make it happen. After we agree on an installation date, it shouldn’t take more than 4 hours to move the machines in and get them all set up and working.
What are your service days and hours?
24/7. We have route technicians on call around the clock. Our trucks start the day very early in the morning, and our service staff is on call 24 hours a day. The route drivers are also trained to handle repair issues as needed. This helps facilitate most machine repairs and ensures your machines are always up and running.
Are your employees uniformed?
Yes, all of our route drivers, service techs and management are all uniformed. Additionally, all drivers and service technicians have passed background checks and carry DPS issued fingerprint cards.